Portal Terms of Use
Version 1.0. Effective November 9, 2026.
These Portal Terms of Use ("Portal Terms") govern your use of the Risen client portal at portal.risensocial.com and any app, connector or other way we offer to reach it (the "Portal"). The Portal is run by Risen Social, LLC ("Risen", "we", "us"), a content and marketing agency based in Austin, Texas. "You" means the business that holds a Portal workspace and each person who signs in for it.
If you also buy services from Risen, those services are governed by our Client Terms of Service (risensocial.com/pages/client-terms). Where these Portal Terms and the Client Terms differ, the Client Terms control. How we handle personal information is described in our Privacy Policy (risensocial.com/pages/privacy-policy).
1. Accepting these Portal Terms
1.1 You accept these Portal Terms by checking the box that says you agree when you create an account, or by signing in to the Portal. If you do not agree, do not use the Portal.
1.2 The person accepting confirms they are at least the age of majority where they live and are authorized to accept these Portal Terms for the business named on the workspace.
1.3 Business use only. The Portal is for businesses. You use it for business purposes, not for personal, family or household use.
1.4 We keep a record of each acceptance: who accepted, the date and time, and the version accepted.
2. Your account
2.1 Information you give us must be accurate and kept current.
2.2 Each login is for one person. Do not share logins. If someone else at your business needs access, ask us to add them to your workspace.
2.3 You are responsible for keeping your password secure and for activity on your logins. Tell us right away at content@risensocial.com if you think a login has been used without permission.
3. Free and paid workspaces
3.1 Free workspace. Anyone can create a free workspace. It includes the features we mark as free, such as the dashboard and Brand Context. We may change, limit or end free features at any time. There is no fee for a free workspace.
3.2 Paid features. Some features, such as Deliverables and Reports, are part of Risen's paid services. They open when you buy a service under the Client Terms. Nothing in the Portal charges you on its own.
3.3 No service commitment. A free workspace does not make you a Risen client and does not include any services, support or response times.
4. Connecting your accounts
4.1 Your authorization. When you connect a platform such as Shopify, Google Analytics, Search Console, Klaviyo or Gorgias, you authorize Risen to access that account's data to run your Portal. You confirm you are allowed to grant that access and that you have the consents needed to share the data, including any customer data, with us.
4.2 How we use it. We use connected data only to provide your Portal (dashboards, reports, AI-assisted summaries and related features) and any services you buy from us, as described in Section 5 of our Privacy Policy. We do not sell it or use it for advertising.
4.3 Read-only in the Portal. A connection made through the Portal is used to read data. We make changes in your accounts only when you have bought a service that includes that work, under Section 9 of the Client Terms, or when you ask us in writing.
4.4 Keys and logins. Access keys and tokens are stored encrypted. Once saved, they cannot be read back through the Portal, including by you.
4.5 Disconnecting. You can disconnect a platform at any time in the platform itself, or by asking us. We then delete the stored key. Data already pulled is kept or deleted as described in Section 8 of our Privacy Policy.
4.6 Third-party platforms. Each platform is run by its owner under its own terms and fees. We are not responsible for a platform's outages, changes, limits or data errors, or for a platform ending our access.
5. Your data
5.1 You own your data, including the data we pull from your connected accounts and anything you enter in the Portal.
5.2 You give Risen permission to host, copy, process, analyze and display your data as needed to run the Portal and the services you buy, and to keep it as described in our Privacy Policy.
5.3 We may keep statistics that cannot identify you, your accounts or any person, as described in our Privacy Policy.
6. Numbers, reports and recommendations
6.1 Figures in the Portal come from third-party platforms and our own calculations. They may be delayed, incomplete, or different from what a platform shows in its own reports (for example, we exclude $0 gifting orders from sales).
6.2 Reports, recommendations and AI-generated summaries are for information. They are not financial, accounting, tax or legal advice, and you decide what to act on.
7. AI features and outside AI tools
7.1 The Portal may use AI tools to summarize and analyze your data. We only use AI providers whose business terms prohibit using that data to train their models.
7.2 We may offer a way to connect your own AI assistant (for example, Claude) to your workspace. If you do, the assistant reads your workspace data with your login, and what it does with that data is governed by your agreement with that AI provider. You can remove the connection at any time.
8. Acceptable use
Do not:
- try to reach another business's workspace or data;
- share logins, or resell or sublicense Portal access;
- probe, scan or test the Portal's security, or get around its access controls or bot checks;
- copy, scrape or download the Portal in bulk by automated means, other than through tools we provide;
- copy, reverse engineer or build a competing product from the Portal;
- upload malware or anything unlawful;
- overload the Portal or interfere with its operation.
9. Risen's property
9.1 The Portal, including its software, design, dashboards, report formats, templates and methods, belongs to Risen. While your account is open, you may use it for your own internal business purposes.
9.2 Ownership of content and work we deliver under a paid service is covered by Section 7 of the Client Terms.
9.3 Feedback. If you send us ideas or suggestions about the Portal, we may use them freely without paying you or keeping them confidential.
10. Availability and changes
The Portal is provided as available. It may be down for maintenance, updates or reasons outside our control. We may add, change or remove features at any time.
11. Closing your account and suspension
11.1 You can close your workspace at any time by emailing content@risensocial.com.
11.2 We may suspend or close a login or workspace if you break these Portal Terms, if it puts the Portal or other users at risk, or if a paid service it depends on ends. We may close a free workspace that has had no sign-in for twelve (12) months, after emailing you at least thirty (30) days first.
11.3 When a workspace closes, we stop pulling new data but keep its connections and data, so if you come back, your history and connections are ready to pick up where you left off.
11.4 Deleting your data. We delete a workspace's stored keys and data when you ask us to (email content@risensocial.com), or when you remove our access in the platform itself, as described in Section 8 of our Privacy Policy. Records we must keep under a paid service or by law are kept as required.
12. Disclaimer
THE PORTAL AND EVERYTHING IN IT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PORTAL WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT ITS DATA WILL BE COMPLETE OR CURRENT.
13. Limitation of liability
TO THE FULLEST EXTENT ALLOWED BY LAW, RISEN IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE OR DATA, ARISING FROM THE PORTAL. FOR A FREE WORKSPACE, RISEN'S TOTAL LIABILITY ARISING FROM THE PORTAL IS LIMITED TO ONE HUNDRED U.S. DOLLARS ($100). FOR A BUSINESS THAT BUYS SERVICES FROM RISEN, SECTION 11 OF THE CLIENT TERMS APPLIES INSTEAD. NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
14. Indemnity
You will defend and cover Risen against third-party claims, losses and reasonable legal fees arising from your data, from connecting accounts you were not allowed to connect, from your breach of these Portal Terms, or from your violation of any law or third-party right.
15. Governing law and disputes
These Portal Terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. Disputes are resolved as set out in Section 13 of the Client Terms (good-faith mediation in Austin, Texas, then binding arbitration in Travis County, Texas).
16. Changes to these Portal Terms
We may update these Portal Terms by posting a new version with its effective date. For a material change, we will tell you by email or in the Portal at least fourteen (14) days before it takes effect. Using the Portal after that date means you accept the new version. For a business that buys services from Risen, changes to the Client Terms follow Section 14 of the Client Terms.
17. General
17.1 These Portal Terms, our Privacy Policy and, for paying clients, the Client Terms are the full agreement on use of the Portal.
17.2 If any part is unenforceable, the rest stays in effect. Not enforcing a term is not a waiver of it.
17.3 You may not transfer these Portal Terms without our written consent. We may transfer them to a successor of our business.
17.4 Notices to you go to the email on your account. Notices to Risen go to content@risensocial.com.
17.5 Electronic acceptance and records have the same effect as paper and ink. If these Portal Terms are translated, the English version controls.
18. Contact
Questions about these Portal Terms: content@risensocial.com.